Harland Technology Services

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MPowerPrint Managed Print Services	March 14, 2010

Harland Technology Services managed print service, MPowerPrint, takes the pain out of printing – providing custom solutions for your business needs. With our innovative print management software, we are able to manage your print environment remotely, ensuring you can print without interruption. Outsourcing print service will free up your IT resources to focus on more critical network issues rather than spending unnecessary time responding to printer problems (IDC reports that IT departments spend 15% of their time on printing and related issues). MPowerPrint is an inclusive cost-per-page program that helps manage print volumes and measure toner supply for easy auto-replenishment. Harland Technology Services will assess and deploy a managed print service solution to help minimize the ongoing expenses of your company’s print environment. Our complete managed print services program includes: Onsite device maintenance Proactive toner replenishment Assessment/advice/support One solution, One monthly invoice Value for Our Customers Organizations of all sizes are seeing significant benefits from implementing a managed print services strategy. By outsourcing the document management process our customers are able to achieve a significant reduction in costs. Device Management/Asset Management Total Cost of Ownership (TCO) and Return on Investment (ROI) are increasingly important to organizations, especially in today’s tight budgetary environment. Harland Technology Services will work with you to keep serial numbers and swapped units properly documented and your asset tracking and inventory up to date. Additionally, this information will be available for you to view within the Harland Technology Services MPowerPrint web portal. Communication Knowing “when-, who-, and where-” is very important when managing remote users. Harland Technology Services, as your support partner, understands this and will work to provide your helpdesk and end-users with timely (and automated) updates regarding estimated onsite arrival times, toner and parts shipments and many other facets of your open and closed calls. Proactive versus Reactive Approach to Support Harland Technology Services will be utilizing cutting-edge, enterprise-wide print infrastructure monitoring software to provide information about device usage, pending toner replenishment and potential service issues. This information will allow for dedicated Harland Technology Services service staff to proactively contact your helpdesk, order replacement toner, open service tickets, and troubleshoot failures. Local Expertise for All Locations Harland Technology Services has a nationwide Field Service Technician presence, allowing your organization to contact one telephone number (or utilize one secure web portal) for all printer maintenance issues, regardless of what site requires assistance. We guarantee consistent, high quality service and locally stocked parts at each of your locations which cannot be achieved under a sub-contracted model. Fixed Costs Involved With the service agreement, all parts, toner, labor, shipping and support are factored into the cost per page. For budgeting and account payable purposes, our customers find it easier to have no surprise costs, especially when it comes to the high cost of technical labor, consumables and parts. Accessibility to Record of Service Calls Harland Technology Services offers ServiceCOMMAND® with all our service agreements – the ability for end-users to track all service calls from start to finish. This will increase help desk and end-user productivity by maintaining constant status updates of your service request for all to see.