Harland Technology Services

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Service Command	March 14, 2010

Harland Technology Services uses the latest technology to route your service call quickly and efficiently to a Field Service Technician in your area. ServiceCOMMAND^® drastically reduces call routing time and guarantees a quick response for you, the customer. Whether you place your call over the Internet or over the phone, ServiceCOMMAND offers you the capability to track your call from placement to completion. On-Line Service Requests Place your service request from your web browser. You simply select the desired customer location and equipment from a real-time display and provide relevant customer information. Call Dispatching Once you hit submit, or place your request via the phone, the call is dispatched to the proper Field Service Technician via the RIM, our wireless communication device. Optional email acknowledgment can be sent at that time to user provided address(es). Service History and Equipment Reporting Display or download real-time call history information by customer number and access a complete list of equipment covered under your contract. A call filter screen allows the user to select specific types of calls or time frames desired. The information provided ranges from a basic problem description and location to event chronology and a parts used list. Ticket Status Retrieve information relevant to a specific service ticket. All you need is your ticket or call reference number. Once you enter one these, information on the status of your call is displayed. The information is identical to that produced in the Service History Reporting utility. Auto Email Management Elect to have email acknowledgments sent to an address(es) of your choice when a service ticket is opened and when it’s closed. The two events, ticket opening and closing, can be selected independent of one another and can be enabled for activity at all locations, or for a specific location.